Privacy Policy

Whoscall K.K. that is organized in accordance with Japanese law and wholly-owned by GOGOLOOK Co., Ltd. (hereinafter referred to as the “Company”) hereby provide the “Call Defender Privacy Policy” (hereinafter referred to as the “Policy”) to help you understand our policy and procedure for collection, use and disclosure of personal data accessed by us from users of Call Defender services or software provided by it (the “Call Defender Service”, including but not limited to, the “Call Defender Applications”, and the service or software released by us under the name of “Call Defender”).

Please see the “Company” Terms of Service at , so you may find more information.

The “Policy” is only applicable to the data submitted by users to us via the “Call Defender Service”.

The “Policy” may be amended from time to time. In the case of any material change in the Policy, we will post the new Policy on the “Website” or notify you of the same via the “Call Defender Applications”. We suggest that you should view the “Policy” periodically with a view to confirming whether any change in the Policy takes place.


Unless otherwise provided in the “Policy”, the terms used in the “Policy” shall have the meaning as defined in the “Company” Terms of Service.

1. Data Collected and Usage

Data collected by the “Company”. The “Company” will collect data from the “Call Defender Service User” to make the same available to the “Call Defender Service” for upgrading efficiency, and allow users to manage and use the “Call Defender Service”. The data collected by the “Company” include “User Data” and “Caller ID”. ”User Data” means the information which is stored in your phone and you choose to be uploaded to the “Call Defender Service”, including your own phone numbers information and search logs via your phone numbers. ”Caller ID” means the contents submitted via your choice (including but not limited to the information you submit to us voluntarily) and any other information you provide to Gogolook for the ID of “Member” or “Non-user”. Said data will be displayed on the “Call Defender Caller ID” in the form of your phone number, including but not limited to, your name, phone number and any other contact information you provide.

In the process of your use of the “Call Defender Service”, the data which the “Company” may ask to provide will include some data which would be identified as “Personal Data”. “Personal Data” means your information which included but not limited your name, e-mail address or phone number.

The “Company” might ask you for other data, e.g. your postal code and personal preference, which are generally identified as “Non-identifiable Data”, as such data per se cannot afford to identify your ID expressly. Notwithstanding, if the “Non-identifiable Data” may be combined in the manner sufficient to identify your ID directly or indirectly (e.g. combination of your street number and postal code), the relevant data will be identified as a part of your “Personal Data”.

The “Company” use your “Personal Data” (under some circumstances, combined with “Non-identifiable Data”) in order to provide the “Call Defender Service” and respond to your search primarily.

Meanwhile, we also might use your “Personal Data” and “Non-identifiable Data” to combine them with the data collected from the other “Call Defender Users” in the internal system, in order to provide you with better experience, or enhance the Call Defender quality and help you understand how to use our services, or be dedicated to providing you with specific services, e.g. supply of products to you depending on your personal preference or restrictions and such.

Technical Data. When you interact with some service provided by the “Company” as a user, the “Company” server will automatically record some data transmitted from your phone, so that the “Company” might keep the log for the services you access in order to ensure that the “Call Defender Service” may be available to you and meet your personal preference. Meanwhile, the “Company” might also collect your IP address and detailed information about your device to help enhance the “Call Defender Service” quality and customize it.

2. Data Sharing and Disclosure

You agree that any messages or comments you share in the application of the “Company” may be disclosed to the public. The “Company” also encourages the “Call Defender Users” to carefully think about their personal data to be disclosed in their messages or comments.

Data compilation and non-identifiable data. The “Company” will combine your “User Data” and “Caller ID” with the other Call Defender Users’ data into the anonymous “Compiled Data”. All of the “Personal Data” included in the “Compiled Data” will be separated and encrypted, and all related logs will be replaced by random numbers. The “Company” will keep the “Compiled Data”, “Non-identifiable Data”, and the logs between a third party for the purpose of analysis, so that the “Company” may continue to upgrade the Call Defender Service quality. Notwithstanding, the “Company” will not share your “Personal Data” with any third party for any purpose.

Service provider. The “Company” might retain a third-party service provider to help it manage and provide the “Call Defender Service”. Notwithstanding, unless the service provider is required to run the “Personal Data” involving the specific service you already agree, the “Company” will not permit the service provider to access or contact your “Personal Data” when the data are not encrypted. For example, if you receive an email from the “Call Defender Service”, the email management company commissioned by the “Company” will have the chance to access your email address. The “Company” will demand that the service provider should undertake and warrant in writing that it will not use the personal data accessed or contacted by them without permission or against laws, or for any other purposes.

In order to improve the “Call Defender Service” quality, you agree that the “Company” may make your “Personal Data” available to the external technical developers who have entered into the non-disclosure agreement with the “Company”.

Compliance with law and law enforcement. In order to comply with laws, protect the property and right of the “Company” or a third party, maintain the public or any individual safety, or prevent any activities potentially against laws and ethics, if it is required by laws and it is necessary, the “Company” shall be entitled to make any of your data available to governments, law-enforcing officials, or any third party permitted under laws. The governing law of this policy company is the law of Taiwan, and the company will comply with and implement the governing law.

Transfer of business. In the case of merger, acquisition, reorganization, sale of assets or bankruptcy, the “Company” will not preclude its business from being sold, assigned, or transferred in any other manners, in whole or in part, so that the business information including your “Personal Data” and “User Data” or “Caller ID” might be accessed or received by a third party.

3. Alteration or deletion of your data

The user who wishes to delete or hide his “Call Defender Service” usage data shall e-mail to and then follow the procedure and file a complaint per instruction.

4. Safety

The “Company” cares about the protection of your “Personal Data”. In order to protect your data from unauthorized access, Gogolook will apply the safety standards, hardware and electronic equipment required under the local laws applicable in the jurisdiction where the “Company” are situated.

5. Cross-border Transmission

Your data might be transmitted and stored in any computers located in the territories other than the territory, province (state) or country where you are located or in any other jurisdictions where no privacy protection is applicable availably like where you are located. If you are located in any country other than Taiwan and choose to provide your “Personal Data” to the “Company”, the relevant data will be transmitted to Taiwan directly and be processed in Taiwan. If you agree to the “Company” “Privacy Policy” and submit the data, you agree to such transmission.

Link to Other Sites

The “Company” access to some website or display of some advertisement does not represent any affiliation with the third party, or acknowledgement, license or representation between us and the third party. The “Company” does not have the control over the third party’s website. Therefore, when you visit other sites via the “Website” or “Call Defender Service”, the “Company” hopes you to read their privacy policies or statements carefully.

6. Fake sites

The “Company” care about ID theft and “Fake Sites”. The “Company” take the protection of your “Personal Data” as the first priority. The “Company” will never ask you for your credit card information, account and ID, password or national ID No. or equivalent identifiable codes via an unsafe or unknown email or phone number, now or in the future.

Notwithstanding, should you have any questions about our Privacy Policy, please e-mail to: